Fees and Terms of Service

Hours:

Normal hours of operation:

10 am-7 pm, Monday-Wednesday
10 am-6 pm, Thursday-Friday
1 pm-5 pm, Saturday

Deliveries requested outside of the normal hours of operation carry an additional premium charge.

Contact Us:

Call or Text: 405-673-5060

Email: Shopper@JaquesKitchen.com

Shopping Fees:

Grocery total up to $150 = $20.00 Fee
Grocery total up to $150-$300= $30.00 Fee
Grocery total over $300 = $15% of total

Fees include Shopping, Delivery, and Mileage inside coverage area
(Actual cost of groceries not included in fee)

Additional fees:

Premium charge = Shopping Fee + 25%
Mileage charges outside coverage area = $1.00/Mile
Waiting = $7.50/15 min.*
Each additional delivery attempt = $15.00 Fee + Mileage if applicable
Missed delivery by JaquesKitchen.com = Shopping Fee Waived.**

*Delivery window starts at the agreed time and extends 1/2 hour. Waiting fees begin after the delivery window expires. It is the customers discretion whether and how long the Personal Grocery shopper waits or whether another delivery date is arranged.
**One subsequent delivery attempt is free.

Terms of Service

Welcome to JaquesKitchen.com’s Terms and Agreement Section! Like any company, we must supply full terms and conditions to protect our customers and our company.

If you use the JaquesKitchen.com Personal Grocery Shopper services you agree to these terms and conditions.

  1. JaquesKitchen.com Personal Grocery Shopper services. JAQUES KITCHEN currently provides a personal grocery shopping and delivery service, and may in the future provide additional shopping and related services.
      1. Grocery Shopping and Delivery Service. JaquesKitchen.com’s employees, agents or designees will shop and deliver grocery orders placed with Jaques Kitchen. Delivery will be made to the delivery address that you specify when you place your first order. Payment for groceries and associated shopping and delivery fees is due at the time of delivery. You are responsible for ensuring that someone is present at the delivery address to receive and pay for deliveries at the specified time of delivery. Anyone at the delivery address who receives the delivery is conclusively presumed to be authorized to receive and pay for the order. If Jaques Kitchen cannot deliver your order, or must make an additional delivery because no one is at the delivery address to receive and pay for the order at the specified time, you will be assessed an additional fee. If you are not satisfied with the condition of an item purchased by the Jaque’s Kitchen Personal Shopper at the time of delivery, you may return it and it will be credited back to you. If an item you choose is not in inventory, we reserve the right to replace the item with an equivalent product. JaquesKitchen.com’s liability for missing a delivery or pickup time is limited to delivery at a later agreed time at no additional charge.Orders containing tobacco, vapor or alcoholic products will not be filled under any circumstances.In some cases, you may choose to receive your Jaques Kitchen order as an unattended delivery, and your order will be left unattended at your door or other place you designate. Jaques Kitchen is not responsible, and you agree not to hold JAQUES KITCHEN or its employees responsible, for any damage or theft that occurs to an unattended delivery. JAQUES KITCHEN reserves the right to refuse to leave an order unattended if the Jaques Kitchen Delivery Driver considers the circumstances to be unsuitable or unsafe for any reason.

     

    1. Third Party Information Providers and Merchants. The JAQUES KITCHEN Personal Grocery Shopper service permits you to order and receive products, information and services from grocery stores and businesses which are not owned or operated by JAQUES KITCHEN. The purchase, payment, warranty, guarantee, delivery, maintenance and all other matters concerning the merchandise, services or information ordered or received from such businesses are solely between you and such businesses. Jaques Kitchen does not endorse, warrant or assume any responsibility or liability for such products, information or services including, but not limited to, the accuracy, completeness or usefulness of such information, opinion and advice and the quality and availability of such products or services. Any separate charges or obligations you incur in your dealings with these third parties are your responsibility and are not part of the fee charged for the Jaques Kitchen personal grocery shopping service.
  2. Your Information. You agree to provide Jaques Kitchen with accurate and complete information as required by registration for the Jaques Kitchen Personal Grocery Shopping service, including, but not limited to, your legal name, billing and delivery addresses, telephone number, and promptly to notify Jaques Kitchen of any change in said information.
  3. Property Rights – JaquesKitchen.com and Jaques Kitchen. 
    1. Copyright: All content on JaquesKitchen.com including, but not limited to, design, text, graphics, interfaces, and the selection and arrangement thereof, and all software are the property of Jaques Kitchen, ALL RIGHTS RESERVED, or its content providers. Jaques Kitchen authorizes you to view, electronically copy and to print in hard copy portions of JaquesKitchen.com for the sole purpose of placing an order with Jaques Kitchen Personal Grocery Shopper. for your personal, non-commercial use, provided that you preserve any copyright or other proprietary notices. Any other use of materials on JaquesKitchen.com, including, but not limited to, reproduction, modification, distribution or publication for any commercial or public purposes, without the prior written permission of Jaques Kitchen is strictly prohibited. JAQUES KITCHEN reserves the right to revoke this authorization at any time, and any use shall be discontinued immediately on written notice from JAQUES KITCHEN.
    2. Trademarks: All Jaques Kitchen logos, and all titles, characters, names, graphics and button icons are service marks, trademarks and/or trade dress of JAQUES KITCHEN or otherwise proprietary to JAQUES KITCHEN and may not be used by you for any reason other than as expressly permitted by this Agreement. All other trademarks, service marks, product names and company names or logos appearing on JaquesKitchen.com are the property of their respective owners.
  4. Fees, Payment and Access. You are responsible for, and agree to pay promptly, all charges for services rendered at the time they are rendered unless otherwise agreed upon and documented. Fees and charges will be assessed in accordance with the then current Jaques Kitchen fee schedule which can be accessed online. If you fail to pay any fees or charges when due under the JAQUES KITCHEN fee schedule (which includes electronic payment rejection, redelivery or restocking fees, or damages arising from fraudulent use), you shall be responsible and liable for any fees, including attorneys’ fees and collection costs, that Jaques Kitchen. may incur in its efforts to collect any unpaid balances from you. JAQUES KITCHEN reserves the right to establish a credit limit for your account.
  5. Changes in Agreement, Fee Schedule or Jaques Kitchen Service. JAQUES KITCHEN may at any time change any of the terms of this Agreement or the Jaques Kitchen Personal Grocery Shopper fee schedule including, but not limited to, the amount of, or basis for determining, any fees or charges for the Jaques Kitchen Personal Grocery Shopper service. If JAQUES KITCHEN makes material changes to this Agreement or changes to the Jaques Kitchen Personal Grocery Shopper fee schedule, Jaques Kitchen will provide notice to you in a manner provided in this Agreement. Your use of the Jaques Kitchen Personal Grocery Shopper service after any such change will be conclusively deemed acceptance of such change. Jaques Kitchen may discontinue or revise any or all aspects of the Jaques Kitchen Personal Grocery Shopper service without prior notice to you. If any change is unacceptable to you, you may cancel your Jaques Kitchen Personal Grocery Shopper service and terminate this Agreement.
  6. Termination. Jaques Kitchen may suspend or terminate your access to the Jaques Kitchen Personal Grocery Shopper service at any time for any reason with or without notice to you. You may terminate your Jaques Kitchen Personal Grocery Shopper service at any time for any reason by delivering notice in a manner provided in this Agreement which termination will be effective the day notice is received or such later date specified in the notice. If you terminate your Jaques Kitchen Personal Grocery Shopper service for any reason, you will not be entitled to a refund of any fees. JAQUES KITCHEN reserves the right to collect fees and charges incurred before you cancel your JAQUES KITCHEN Service. In addition, you are responsible for any charges incurred to third-party vendors or content providers prior to your cancellation.
  7. Limitation of liability and disclaimer of warranty. Your use of the Jaques Jaques Kitchen Personal Grocery Shopper service, JaquesKitchen.com and the internet is entirely at your own risk. the Jaques Jaques Kitchen Personal Grocery Shopper service, JaquesKitchen.com and its contents are provided on an “as is”, “as available” basis. To the fullest extent permitted by law, Jaques Kitchen disclaims all representations and warranties, including, but not limited to, warranties as to the availability, accuracy or content of information, products or services, and warranties of title, non-infringement, merchantability or fitness for a particular purpose. Jaques Kitchen does not warrant that the functions provided by JaquesKitchen.com will be uninterrupted or error-free, or that JaquesKitchen.com or the server that makes it available are free from viruses or other harmful components. Neither Jaques Kitchen nor any of its directors, employees, investors agents, licensors or merchants (collectively, its “associates”) shall be liable for damages of any kind, including, but not limited to, direct, indirect, incidental, punitive and consequential damages, arising from your use of, or inability to use, the Jaques Kitchen Personal Grocery Shopper service, JaquesKitchen.com, the internet or for any other claims related in any way to your relationship with Jaques Kitchen. JaquesKitchen.com’s liability is limited to crediting your account for services rendered by Jaques Kitchen Personal Grocery Shoppers. The material on JaquesKitchen.com is provided for lawful purposes only. Jaques Kitchen controls and operates JaquesKitchen.com from its headquarters in Yukon, Oklahoma, USA and makes no representation that these materials are appropriate or available for use in other locations. If you use JaquesKitchen.com from other locations, you are responsible for compliance with applicable local laws.
  8. Indemnification. You agree to defend, indemnify and hold Jaques Kitchen and its Associates harmless from any claims and expenses, including attorney’s fees, arising in connection with a violation of this Agreement by you or through use of your account.
  9. Privacy and Security. Your privacy is important to us here at Jaques Kitchen. We want to make you feel comfortable and secure using our services. This privacy policy explains the types of information we gather, how it is protected, what we do with it and how you can correct or change information. By using services provided JaquesKitchen.com, you are accepting the practices described in this Privacy Policy. When you register with Jaques Kitchen, you provide us with your name, billing and delivery addresses, e-mail address, telephone number. While using the Jaques Kitchen Personal Grocery Shopping service, you may give us special shopping and delivery instructions, which we store and use to pick and deliver your order to your specifications. Jaques Kitchen also receives and stores certain types of information whenever you interact with us through the use of “cookies.” Cookies are identifiers transferred to your computer’s hard drive through your Web browser which enable our systems to recognize your browser and to provide you with certain shopping features. These “cookies” allow us to give you customized and personalized service and helps us identify ways to improve your shopping experience. Cookies are also used to help us track responses to messages sent on behalf of our advertisers so that Jaques Kitchen  may aggregate such information and report results to them. If you choose to reject or disable cookies, you will be unable to use those Jaques Kitchen Services that require the use of such cookies. Jaques Kitchen uses your information to enhance and personalize your shopping experience. Jaques Kitchen does not sell personal information about individual customers (such as name, address, e-mail address, etc.) to third parties, sell or rent lists of customers or use information about individual customers except to provide our service or as described below.
    1. Aggregated Information. JAQUES KITCHEN may use aggregated information regarding its customers and usage of the JAQUES KITCHEN service (such as customer demographics and traffic patterns) and disclose such aggregated information to advertisers, partners and others for various purposes.
    2. Third Party Service Providers. JAQUES KITCHEN may employ other companies and individuals to perform certain functions such as processing credit card payments and analyzing data. They may have access to personal information to perform their functions.
    3. Sale of Business. JAQUES KITCHEN may transfer Customer Registration Data and other personal information in connection with the sale of JAQUES KITCHEN or the sale or transfer of its business operations in your geographic area to a third party provider of grocery ordering or delivery services who agrees to be bound by this Privacy Policy until you consent that such information will be governed by the policies and terms of such third party provider.
    4. Enforcement of Agreement or Compliance with Law. JAQUES KITCHEN may use or disclose personal information when JAQUES KITCHEN believes it is appropriate to enforce this Agreement, to protect the rights, property or safety of JAQUES KITCHEN or its users or to comply with the law.
    5. You may at any time review and change your personal information stored by JaquesKitchen.com by delivering notice requesting such removal. Upon such request, JAQUES KITCHEN will remove all such information and will not thereafter use personally identifiable information about you in any way. Such request will automatically terminate your account. At Jaques Kitchen, we want you to feel safe while shopping with us.
  10. Legal and Miscellaneous 
    1. This Agreement states your entire agreement with Jaques Kitchen regarding the use of the Jaques Kitchen Service and http://www.JaquesKitchen.com. If any portion of this Agreement is held invalid or unenforceable, that portion shall be construed in accordance with applicable law as nearly as possible to reflect the original intention of the parties, and the remainder of this Agreement shall remain in full force and effect.
    2. The failure of either party to insist upon strict performance of any provision of this Agreement shall not be construed as a waiver of any provision or right.
    3. This Agreement shall be governed by the laws of the State of Oklahoma without regard to its conflict of laws rules. You expressly agree that exclusive jurisdiction for any claim or dispute with Jaques Kitchen or its Associates or relating in any way to your use of the Jaques Kitchen Personal Grocery Shopper service or JaquesKitchen.com resides in the courts of Oklahoma, and you further consent and agree to personal jurisdiction by the state and federal courts sitting in the State of New York in connection with any such dispute.
    4. Any cause of action by you must be instituted within one year after the claim or cause of action has arisen, or be barred.
    5. Sections 7 and 8 of this Agreement are for the benefit of Jaques Kitchen and its Associates, and each shall have the right to assert and enforce the provisions directly on their own behalf. Sections 7 and 8 of this Agreement and all obligations and restrictions placed upon you or your permitted users by this Agreement shall survive termination of your Jaques Kitchen service.
  11. Notices. Jaques Kitchen may give notice to you of a change in this Agreement, a change in the Jaque’s Kitchen Personal Grocery Shopper Fee Schedule, and any other matter by general posting on JaquesKitchen.com, by electronic mail. You may give notice to Jaque’s Kitchen by telephone (1-405-673-5060), by electronic mail (visit Contact Us on JaquesKitchen.com.

If you have any questions about this agreement, please email us at CustomerService@JaquesKitchen.com.